Hotline: Tel.: ++49 30 766 870 51 offline

Withdrawal

Countermentinstructions

Countermentlaw: Consumers have the right, to countermand their on the closing date of their agreement directed declaration of intent within two weeks.

The counterment does not need to have a motivation and needs to be explained to ANTSTORE in textform ( e.g. letter, fax , e-mail) or trough the return of the goods ;

For the protection of respite, an early enough dispatch of the counterment or the goods is satisfying. The deadline begins at the earliest by receiving the goods and a countermentinstruction in written form.

ANTSTORE
Martin Sebesta
Selerweg 41
D-12169 Berlin
Fax: ++49 (0) 30 766 870 54
Email: verkauf(at)antstore.net

Countermentconsequences: In the case of an effective counterment, the from both sides received accomplishments need to be reguaranteed and if necessary the drawn uses have to be released. Can the received accomplishment be reguarenteed fully or partly not or only in a bad status, the salesman has to replace the value in this respect if necessary. By abandoning things, this is not the case, if the aggravation of the business is exclusively to attribute to its inspection, how it was for instance possible in the retail shop. By the way, a replacement of the value can be avoided, by not using the accomplishment as if it is yours and by omitting everything, which influences its value. Accomplishments which can be sent by package have to be send back.

The customer has to pay the costs of sending the goods back, if the delivered goods are these, which had been ordered and if the price of the back sent goods is not higher than 40,- € or if the customer did not yet pay a higher price of the accomplishment or if the customer did not yet render a service in return if there is a higher price of the accomplishment or a contractual agreed part payment to the time of countermand. Otherwise the return is exempt from charges or will be refunded to the buyer.
Accomplishments which cannot be sent by package will be picked up at the customers house.

The customer has to accomplish the commitments of restitution of payment within 30 days after the posting of the counterment declaration.

The countermentlaw does not exist, if goods have been delivered, which are labelled in § 312 d Abs. 4 BGB. This includes among other things:

- delivery of goods, which are produced towards clients specifications or which are clearly specific to the customers requirements or which are not appropriate to be sent back because of their condition, which can spool fastly or whose expiration date has been exceeded.

- delivery of audio- and video recordings or of software, as far as the delivered memories have been unsealed from the consumer and consumables such as for example Bulbs

- delivery of newspapers, magazines and glossies.


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